Cancellation and Refund Policy

Effective Date: December 29, 2025

Last Updated: December 29, 2025

At Zenzzen Private Limited ("we," "our," or "us"), we are committed to delivering high-quality software and e-commerce solutions tailored to our clients' needs. Please read our cancellation and refund policy carefully before placing an order.

1. No Cancellation Policy

Once an order is placed and confirmed with Zenzzen, we do not accept any cancellations. This policy applies to all services, including but not limited to:

• Custom software development projects
• E-commerce solutions
• Mobile application development
• Web development services
• Any other services offered by Zenzzen

By placing an order with us, you acknowledge and agree to this no-cancellation policy.

2. No Refund Policy

We do not provide refunds for any orders once they have been confirmed and work has commenced. All sales are final. This includes:

• Advance payments
• Milestone payments
• Full project payments
• Subscription fees

We invest significant time, resources, and expertise into each project from the moment an order is confirmed. Therefore, refunds cannot be issued under any circumstances.

3. Order Confirmation

Before confirming your order, we strongly recommend that you:

• Carefully review all project requirements and specifications
• Discuss any questions or concerns with our team
• Ensure you understand the scope of work outlined in the proposal
• Review the timeline and deliverables
• Verify the payment terms and conditions

By confirming an order, you agree that you have thoroughly reviewed all details and accept the terms of engagement.

4. Project Modifications

While we do not offer cancellations or refunds, we understand that project requirements may evolve. If you need to modify the scope of work:

• Changes must be requested in writing
• Modifications may be subject to additional fees and timeline adjustments
• We will provide a revised proposal for your approval
• The original payment terms remain non-refundable

5. Service Delivery Commitment

While we maintain a strict no-cancellation and no-refund policy, we are fully committed to:

• Delivering high-quality work as per the agreed specifications
• Meeting project milestones and deadlines
• Maintaining open communication throughout the project
• Addressing any concerns or issues promptly
• Ensuring client satisfaction with the final deliverables

6. Exceptional Circumstances

In rare and exceptional circumstances where Zenzzen is unable to deliver the agreed services due to reasons solely attributable to us, we will work with you to find an appropriate solution. However, such situations will be evaluated on a case-by-case basis, and any resolution will be at our sole discretion.

7. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us before placing an order:

• Phone: +91 8128827088 / +91 9426491444
• Email: dir@zenzzen.com

By placing an order with Zenzzen Private Limited, you acknowledge that you have read, understood, and agree to be bound by this Cancellation and Refund Policy.